Satisfaction Guaranteed Policy
Ninjaprototype guarantees :
If you have any concerns about the quality related to our production or damages caused by the shipment process, you will be provided free rework or full refund. Please contact us within 3 business days of receiving the package.
Please send an email directly to firstname.lastname@example.org and include the following information:
1. Order Number
2. Attach images to show defects of the parts
You request will be reviewed and handled within 2 business days . Thanks for choosing us!
Note: Ninjaprototype’s Satisfaction Guarantee Policy does not cover the following situations
1. Natural wear and color change(*NOTE: Photo-reactive resin will react to lights and may gradually become yellowish as time goes by. This is a natural phenomenon not within our control. You can add painting to the surface to prevent this from happening.)
2. Tears or damages not caused by us nor shipment (E.g. parts broke by customers by accident). Review the strength of different materials here.